Cant Add Host a to an Unexpected Error Occurred If This Issue Continues Contact Support Save
Hi Reinis,
The second user is a limited / regular user? Does it work if you change the user account to have admin rights?
What is logged in the event viewer when outlook crashes?
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
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Hello and thank you for replaying.
Yes, the second user is a limited user. I tried once to switch the second user to admin and see if it works, it didn't.
Can you be more specific about the event viewer - where do I need to look?
EDIT:
If I understand correctly you're asking about this info:
"Microsoft Outlook
An unexpected error has occurred.
P1: 300003
P2: 16.0.13001.20384
P3:
P4: 0x8000343F"
Cheers
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That is probably the correct error is the time is the same time as the crah. Is that the extent of the event viewer message? You should be able to copy and paste it.
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
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Yes, that is an error at the exact time when error message pops up. Here is the complete version of it:
"
Log Name: OAlerts
Source: Microsoft Office 16 Alerts
Date: 25/07/2020 19:54:38
Event ID: 300
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: strifex-01
Description:
Microsoft Outlook
An unexpected error has occurred.
P1: 300003
P2: 16.0.13001.20384
P3:
P4: 0x8000343F
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft Office 16 Alerts" />
<EventID Qualifiers="0">300</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-25T16:54:38.7425573Z" />
<EventRecordID>28</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>OAlerts</Channel>
<Computer>strifex-01</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft Outlook
</Data>
<Data>An unexpected error has occurred.
</Data>
<Data>300003
</Data>
<Data>16.0.13001.20384
</Data>
<Data>
</Data>
<Data>0x8000343F
</Data>
</EventData>
</Event>
"
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Thanks. I'll review it.
If you start outlook using run as admin, does it work?
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
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No, it doesn't work if I start it with "run as admin" - still the same error appears.
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I'm checking to see if support has any information.
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
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Thanks, I'm waiting for your reply as I have no other means of moving forward with this, I don't know what else to do to fix this.
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I have not heard back yet. I'll ping my contact again.
Diane Poremsky [M365 Apps & Services MVP]
https://www.slipstick.com
https://www.outlook-tips.net
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Hello.
I've found a workaround for this problem. I'm not sure what has caused it, though.
I added a third user to the Windows (I added it with a name "TEST" and admin rights), and the Outlook worked fine for this user. Than I deleted the 2nd user from Windows for which Outlook did not work. At the end I modified the name and rights (downgraded the 3rd user to a standard user) and got where I needed to be - with two users - one admin, one standard, with account names as needed and office working for both of them.
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-showing-an-unexpected-error-has-occurred/7afc96c3-0aaf-4be7-9f03-da32d4e5e03c
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